Property Management
From building operations and maintenance to property accounting and contract management, our property management platform includes expert execution of transitional operations and building services, as well as the deployment of advanced sustainability initiatives and technology systems. RATOQ Property Management designs a property-specific service delivery structure that effectively meets the needs and business objectives of our clients.
Accounting and Financial Reporting
RATOQ provides a full scope of accounting services, customized financial and operational reporting and cash management for our clients.
RATOQ provides a full scope of accounting services, customized financial and operational reporting and cash management utilizing our customized MRI Software and optional Avid Exchange electronic invoice processing service. We work with clients to design standard procedures and processes that will meet each client’s control and reporting needs. Our accountants are also proficient in numerous financial reporting programs residing in client-based servers.
Finance services:
- Customizable financial reporting
- Internal audits
- Primary in-house software platform is MRI
Customer Service
Our team understands that good tenant relationships often lead to successful lease renewals, which is imperative in today’s market.
From building employees to service contractors and other vendors, RATOQ stresses the importance of providing first-class service to each tenant through:
- Building tenant relationships
- Conducting exit interviews
- Distributing tenant gifts
- Understanding a tenant’s organizational structure
- Organizing tenant events
- On-site communication programs
- We also employ trained maintenance technicians who are available for a number of contracted services, including:
- General tenant maintenance
- Heating and air conditioning
- Electrical
- Locksmithing
- Plumbing
By leveraging our purchasing power for goods and services, as well as on-site technicians, we are able to pass along our savings to our clients. We have negotiated non-exclusive national contracts for a broad range of goods and services, delivering preferred pricing for our clients.
Data Center Services
With decades of experience operating and maintaining critical infrastructure, we understand the importance of a robust set of operating standards and services. Our team follows proven critical facility management practices aligned with industry standards.
When it comes to managing critical infrastructure, our approach is focused on fundamental elements such as compliance, risk and availability. We bring together all aspects of onsite 24/7 critical facilities management as well as on-call remote support.
Our services:
- Budget development and financial management
- Change management and risk mitigation
- Computerized maintenance management system (preventive, predictive and corrective maintenance; work order management; vendor management)
- Contract and warranty administration
- Customized Methods of Procedures (MOP)
- Data center sustainability and energy efficiency
- Documentation management
- Emergency Operating Procedures (EOP)
- Environmental health and safety
- Facility maintenance
- Facility system performance
- Operations and staffing
- Operations guide
- Physical security access procedures
- Quality assurance and performance optimization
- Standard Operating Procedures (SOP)
- Workplace safety training
Engineering and Maintenance Services
RATOQ is one of the only real estate management companies with full-time engineering services in house. Our experienced professionals ensure the highest level of customer service, as well as efficient operations and maintenance at all RATOQ-managed buildings. With our national engineering program, we ensure that our staff has the necessary tools, training and resources to provide superior service and value to our clients and tenants. Our maintenance and engineering program consists of the following categories:
ASSET ENHANCEMENT
Energy Star benchmarking, sustainability programs, best practices and project management
ASSET PRESERVATION
Preventative and Predictive Maintenance Programs, operating resources, annual budgeting of contracted services/repairs and maintenance and five-year capital planning budget program
CUSTOMER SERVICES
RATOQ Standards of Conduct and Performance Expectations, Computerized Tenant Service Request and Preventative Maintenance Programs
LIFE SAFETY
Emergency Preparedness Programs (EPP), Environmental Health & Safety compliance, Online Safety Training Program and Annual Site Safety Audits
RISK MITIGATION
Quality Assurance Programs including Site Safety, Engineering Physical and Administrative Audits, National Code Compliance Programs, Regional and District Senior Chief Engineer programs
Our national operations and engineering team provides ongoing support and direction to the local engineering teams through training, technical support and quality control for each property across the country. The national operations team also provides the services of a local senior chief engineer to mentor and assist the local engineering staff in their day-to-day responsibilities, as well as with their long-term planning.
What we do
- Electrical maintenance
- Emergency power maintenance
- Energy management support
- General maintenance
- HVAC maintenance
- Lighting maintenance
- Plumbing maintenance
- Preventative maintenance
- Roof inspections
- Safety programs
- Tenant service request response
- Third-party vendor management
Our cost saving solutions
- Audit mechanical systems and operations for operating efficiencies
- Evaluate all existing maintenance-related building contracts
- Investigate building systems, energy savings and rebates
- Adhere to our national purchasing program
How can we help?
RATOQ has a no-discrimination policy and welcomes every individual willing to learn and explore the vast land of opportunities in the industry of integrated facility management services